Terms & Conditions

Real Flowers maintains www.dubaiflowerdelivery.com website.

Service: www.dubaiflowerdelivery.com is to select a suitable gift item, to place an order for flower delivery in Dubai and to make the payment online using credit card, PayPal, Cash, or money transfer. Any person ( age above 18 years) as individual or on behalf of a company can submit the order for flowers delivery in Dubai.

Products: Our main products are flower arrangements (Hand bouquet, glass vase arrangements, basket arrangements and big stand arrangements), Balloons, Branded Chocolate Boxes, Cake from reputed bakers in Dubai, Fruits baskets, and teddy bear. We do not provide any other products or services which are not made available in website.

Delivery Date and Time: User has the option to select the date and time range for flower delivery Dubai while filling the order form. Date can be any date including same day of the order. We have 3 time ranges - 10-12 noon, 1pm-5pm, 6pm-8 pm. We need minimum 3-4 hours from the time of receiving payment for the delivery of flowers in Dubai UAE.

Order by children under the age of 18 years: We do not entertain children below 18 years to use the site to make an order and to pay online. Adults can submit an order on their behalf and we can execute the order after getting a confirmation from them.

User Responsibility: The user is responsible for maintaining the confidentiality of his account.

How do we use cookies?

Essential cookies: These cookies are necessary for the functioning of our website and enable you to navigate through the website and use its features. Without these cookies, certain parts of the website may not work properly.

Delivery Policy:

  • www.dubaiflowerdelivery.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
  • A single order maybe split into multiple shipments, depending on the availability of the stock.
  • The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement.

Payment Terms:

Payment to send flowers in Dubai need to be made using credit card or paypal account online. Other options for payment are Western Union Money Transfer or Bank Transfer. Cash can be collected if the delivery is to the same address of the sender. We can also arrange for cash collection from Companies in Dubai.

  • We accept payments online using Visa and MasterCard credit/debit card in AED
  • "Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE".
  • "United Arab of Emirates is our country of domicile".
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
  • ‘The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

Payment Refund:

Refund will be available only on below mentioned 2 situations
a) Ordered item is not delivered on the date specified in the order form
b) Flowers delivered is entirely different from the item ordered online.
Complaint on quality or quantity if any should be made within 12 hours of actual delivery time to our email: [email protected]. No complaint will be accepted or replied after 12 hours of flower delivery.

"Refunds will be done only through the Original Mode of Payment".

Payment process and review time: Our payment gateway, TELR AND PAYPAL informs the users that, transaction will be reviewed within 24 hours. But usually the review takes place and transaction gets approved within a few minutes unless they find out some discrepancy.

Items Availability: Roses, Lilies, Carnations, etc are available on all days. But when you place an order online for special flowers delivery, on same day, it is better to check the availability (Tulips, Calla Lilies etc flowers) may not be available on all the days.

Address and contact Numbers: To send flowers in Dubai, successfully on specified date and time range, sender need to provide the correct address and telephone number of the recipient. Even if the address is incomplete telephone number or mobile number is a must. If the address is not complete and the recipient does not answer the phone, we inform the person of make the order online for flower delivery in Dubai. If the address is not clear or is incomplete, we usually send a text message to the recipient saying there is a courier thus request to provide full address.

Availability of Recipient: Sometimes it happens, especially in flower delivery to a residence address in Dubai, that the recipient is not available at home when our representative reaches the given address. We call and ask the recipient, about what is to be done in this situation. Or if the sender is from UAE, we call and check his/her opinion about keeping the flower arrangement with reception of the building or at door step.

Receipt from Recipient: We do not take signature of the recipient on delivery of flowers. We ask the name and confirm that the recipient address is correct and person receiving it is same as given as the name given in the order form. In case if the same person is not available at the time of delivery, we give the item to the authorized person, or call the recipient or sender to ask for instructions.

To Follow the instructions: If the sender of flowers has given some special instructions about the item, time of flower delivery Dubai or about calling the recipient, we follow the instructions and do accordingly. Sender has to use the section provided in the order form to put down these instruction or need to send a separate email on this matter.

Image of the product: Image of the products are given in website with description to understand the type of flowers, style of arrangement and the composition. There may be some difference between the image and the actual arrangement delivered depending upon the flowers, fillers and accessories available on a given day. We make sure that type of flowers and style of arrangement is being followed. We do not promise to provide picture of the item after preparing the arrangement, as there are practical difficulties.

Additional Items: Extra items to be added while ordering for flowers to Dubai, from the order form. Price of extra items will be added automatically to the main item selected and thus payment will be for the total number of gift items selected.

Changes in Item: If any changes required in a given item in website, customer can send an email to explain the changes. Increase in number of flowers or increase in size of the arrangement would be subjected to increase in price. We will inform the difference in prices for confirmation of recipient. Order will be confirmed only after receiving full payment as per the altered description.

Dispute: Any dispute about the product, service or website contents need to be discussed with the management by sending email to [email protected]. Claim for refund or replacement should be made within 12 hours of actual delivery. No claim will be entertained after 12 hours considering the nature of product.

A buyer is assumed to have read and understood the terms and conditions described in this page.